Privacy Policy & Terms of Service

Who We Are

PROTACTX LLC is a Florida limited liability company doing business as PROTACTX BJJ. We operate a martial arts training facility in Ponte Vedra Beach, Florida, and the website at protactxbjj.com. In this policy, "we," "us," and "our" refer to PROTACTX LLC.

This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to our website, our lead and contact forms, our email and text message programs, and the information we collect when you or your child enrolls in or attends our programs.

Who This Policy Covers

This policy covers prospective students and their parents or guardians, enrolled members and their parents or guardians, website visitors, and anyone who contacts us by form, phone, email, or text message.

Our website is intended for adults. If you are inquiring about a child, you must be that child's parent or legal guardian and you must be at least 18 years old. See Section 10 for how we handle children's information.

Information You Give Us

Website inquiry forms

When you submit a form on our website, we collect your name, email address, and phone number.

Enrollment and membership

When you or your child enrolls, we collect the information needed to create and manage a membership account, which may include the student's name, date of birth, address, the parent or guardian's contact details, emergency contact information, and program and attendance history. Every membership is documented by a signed membership agreement.

Liability waiver and health disclosures

Before participating, every student — or a parent or guardian on behalf of a minor — signs a liability waiver and release. That document collects identifying and emergency contact information and includes optional questions about injuries, medical conditions, or physical limitations relevant to safe training.

Answering the health questions is voluntary. You are not required to disclose a medical condition to train with us. We do encourage it, because our instructors can only adjust for what they know about.

We treat any health information you do share as sensitive. We use it only to train you safely and to respond appropriately to an injury or medical situation. We are not a healthcare provider and this information is not protected health information under HIPAA, but we restrict access to it to staff who need it.

Payment information

Membership dues are billed through Gymdesk, our gym management platform, and processed by Authorize.net. Merchandise and other in-person purchases are processed through Square or Venmo. Card and account numbers are entered into and held by those payment processors, not by us. We can see billing history, the last four digits of a card, and its expiration date.

If you pay by Venmo, be aware that Venmo controls its own default privacy settings for transactions and that those settings are managed in your Venmo account, not by us.

Communications

If you call, email, or text us, we keep those messages and any information you include in them.

Reviews

If you leave a review, the content and whatever name you post under is public on the platform where you posted it. We display reviews on our website through a third-party review widget.

Information Collected Automatically

When you visit our website, we and our analytics and advertising partners automatically collect:

• IP address and general location derived from it (typically city or region, not a precise address)
• Browser type, operating system, device type, and screen size
• Pages viewed, time on page, links clicked, and the site or ad that referred you
• Cookies, pixels, and similar identifiers as described in the next section

Cookies, Pixels, and Advertising Technology

We use cookies and similar tracking technologies to operate the site, understand how it is used, and measure and target advertising. The following third-party technologies are active on our website:

These partners set their own cookies and receive information about your visit directly. Their handling of that information is governed by their own privacy policies. Sharing information with advertising partners for the purpose of showing you ads across other websites and apps is treated as "sharing for cross-context behavioral advertising" under some state privacy laws — see Section 16.

Your controls

• Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of the site function.
• You can opt out of Google Analytics using Google's browser add-on, and manage Google ad personalization in your Google account settings.
• You can manage advertising preferences in your Facebook, Instagram, and TikTok account settings.
• We honor Global Privacy Control (GPC) signals sent by your browser as an opt-out of the sharing described above. We do not currently respond to other "Do Not Track" signals, because there is no common industry standard for them.

How We Use Your Information

• To respond to your inquiry and schedule a trial class
• To enroll, bill, and manage memberships, and to track attendance and rank progress
• To run classes safely and to respond to injuries or medical situations
• To send you transactional messages about scheduling, billing, closures, and account matters
• To send marketing messages by email and text, where you have consented
• To sell and fulfill merchandise
• To measure and improve our website, our advertising, and our programs
• To maintain records, resolve disputes, enforce our agreements, and comply with the law

Text Message (SMS) Program

We operate a text message program for scheduling, account notices, and marketing. Participation is voluntary and is never a condition of enrolling in or receiving any program or service.

• You opt in by checking the SMS consent box on our form, by texting us first, or by providing written consent in person. Consent to marketing texts is collected separately from any other agreement.
• Message frequency varies.
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP to any message to opt out. Reply HELP for assistance, or contact us using the details in Section 1.
• Mobile carriers are not liable for delayed or undelivered messages.
• Opting out of marketing texts does not affect your membership, and we may still contact you about your account, billing, scheduling, or safety matters.

Email Communications

We send marketing and program emails through HighLevel. Every marketing email includes an unsubscribe link, and you can also unsubscribe by contacting us directly. As with text messages, unsubscribing from marketing does not stop transactional messages about your account, billing, or scheduling.

Who We Share Information With

We share information only in the following situations:

Service providers

Companies that operate parts of our business, and that may only use the information to provide services to us:

Legal and safety

We may disclose information when required by law, subpoena, or court order; to emergency responders or medical personnel in a medical emergency; or where we reasonably believe disclosure is necessary to protect the safety of a student, a staff member, or the public, or to establish or defend legal claims.

Business transfers

If PROTACTX LLC is sold, merged, or reorganized, member information may transfer as part of that transaction. We will require the receiving party to honor this policy or give you notice and a meaningful choice.

Children's Privacy

We train students from age four and a half, and protecting children's information is something we take seriously.

Our website is not directed to children and is intended for use by adults. Enrollment, forms, payment, and account management are all designed to be completed by a parent or legal guardian. When submitting a form on our site, you confirm that you are 18 or older.

We do not knowingly collect personal information online from a child under 13 without verifiable parental consent. If we learn that we have collected information from a child under 13 through our website without that consent, we will delete it promptly.

For enrolled students under 18, information is collected from and the membership is held by a parent or legal guardian, who signs the waiver and membership agreement, authorizes billing, and makes decisions about photography and media.

Parents and guardians may review the information we hold about their child, ask us to correct it, ask us to delete it, or withdraw consent to any further collection, by contacting us using the details in Section 1. Deleting certain records may end the child's ability to participate in our programs, since we cannot allow a student to train without a current waiver on file.

Photography and Video

We photograph and record video in our facility for instruction, promotion, and social media content. We obtain written consent before using a student's image, and for a student under 18 that consent comes from a parent or legal guardian.

You may decline. Consent to photography is optional and is not a condition of enrolling or training. You can withdraw consent at any time by telling a staff member or by contacting us using the details in Section 1. When you withdraw consent we will stop using your or your child's image going forward, and we will make reasonable efforts to remove existing content we control where it is still practical to do so. We cannot retrieve material that has already been shared, downloaded, or reposted by others.

Security Cameras — Video and Audio

We operate a Ring security camera system at the front of our building. These cameras capture both video and sound. Notice is posted at the entrance, and by entering the facility you are on notice that recording is taking place.

Cameras are not located in or directed at restrooms, changing areas, or any other area where a person would reasonably expect privacy.

Footage is stored by Ring, an Amazon company, on its servers and is subject to Ring's own terms and privacy practices in addition to ours. We use footage for security, incident review, and responding to theft, damage, or safety concerns, and we retain it only as long as needed for those purposes. Footage may be disclosed to law enforcement where required by law or where we reasonably believe it is necessary to address a crime or a safety threat.

If you have questions or concerns about audio recording, contact us using the details in Section 1.

How Long We Keep Information

• Inquiry and lead records: kept while we may reasonably follow up, and deleted on request.
• Membership, contract, and billing records: kept for the duration of membership and afterward for the period required for tax, accounting, and legal purposes.
• Waivers and incident reports: kept for the length of the applicable statute of limitations, which for a minor may extend past the student's eighteenth birthday.
• Camera footage: retained on a rolling basis and overwritten in the normal course, unless preserved for a specific incident.
• Marketing lists: kept until you unsubscribe or opt out. We keep a record of opt-outs so we can honor them.

How We Protect Information

We use commercially reasonable safeguards to protect personal information. Membership, waiver, and billing data is held in Gymdesk and processed by Authorize.net, Square, and Venmo, each of which maintains its own security program, and we do not store payment card numbers ourselves. Access to member records is limited to staff who need it. Paper records, where they exist, are kept secured on site.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Regardless of where you live, you may ask us to:

• Tell you what personal information we hold about you or your child
• Correct information that is inaccurate
• Delete information, subject to records we are required to keep
• Stop sending you marketing email or text messages
• Stop using your or your child's image

Contact us using the details in Section 1. We will respond within 30 days, or tell you if we need more time. We may need to verify your identity before acting, and for a request about a child we will need to confirm you are the parent or guardian.

We will not discriminate against you for exercising any of these rights.

State Privacy Rights

Some states give residents specific privacy rights. Depending on the volume of data a business handles, those laws may or may not legally apply to a business of our size — but we honor the requests described in Section 15 for everyone, wherever you live, rather than sorting requests by state.

California residents. If the California Consumer Privacy Act applies to us, you have the right to know the categories and specific pieces of personal information we have collected, the sources, and the purposes; to request deletion or correction; and to opt out of the sale or sharing of personal information. As stated in Section 9, we do not sell personal information. We do share information with advertising partners as described in Section 5, which California law treats as "sharing" for cross-context behavioral advertising. You may opt out by contacting us or by enabling Global Privacy Control in your browser. You may use an authorized agent to make a request on your behalf.

Florida residents. The Florida Digital Bill of Rights applies to businesses above revenue thresholds that we do not meet. We nonetheless honor the access, correction, deletion, and opt-out requests described in Section 15.

Other states. Residents of other states with comprehensive privacy laws may contact us with the same requests, and we will handle them the same way.

Links to Other Sites

Our website links to third-party sites and services, including our class schedule, booking pages, our online merchandise store, social media profiles, and review platforms. We do not control those sites and are not responsible for their privacy practices. Review their policies before providing information.

Changes to This Policy

We may update this policy as our practices or the law change. We will post the revised version here and update the effective date at the top. If we make a material change to how we handle information we already hold, we will provide notice by email or text to current members. Continuing to use our website or services after a change means you accept the updated policy.

How to Reach Us

Questions, requests, or complaints about this policy or about how we handle your information:

Agreement to These Terms

These Terms of Service are a binding agreement between you and PROTACTX LLC, a Florida limited liability company doing business as PROTACTX BJJ. They apply when you use protactxbjj.com, submit a form, book a trial class, enroll yourself or your child, or participate in any PROTACTX program.

By submitting a form on our website or by enrolling in any program, you confirm that you are at least 18 years old and that you have read and agree to these Terms and to our Privacy Policy. If you are acting for a child, you confirm that you are that child's parent or legal guardian and that you are agreeing to these Terms on the child's behalf as well as your own.

Every membership is also governed by a separate signed membership agreement and by the liability waiver described in Section 6. Where those signed documents address a subject, they control.

If you do not agree to these Terms, do not use the website and do not enroll.

Programs and Eligibility

We offer Brazilian Jiu-Jitsu for children and adults, homeschool programs, Muay Thai, and women's self defense. The minimum training age is four and a half years old.

Every student under 18 must be enrolled by a parent or legal guardian, who signs the waiver and membership agreement, holds the account, and is responsible for payment.

We may decline or end an enrollment at our discretion, including for conduct reasons, safety reasons, or nonpayment.

Trial Classes

We offer a free trial class to new students. The trial is a genuine free offer: it does not require a payment method, it does not create a membership, and it does not automatically convert into a paid membership. A trial class requires a signed waiver before participating, and for a minor that waiver must be signed by a parent or guardian. We may limit trial classes to one per person and may modify or end the offer at any time.

Membership Types, Billing, and Fees

Membership types

We offer month-to-month memberships, and from time to time we promote annual or two-year memberships as limited seasonal offers. All memberships, of every type, are documented by a signed membership agreement that sets out your specific term, rate, and payment schedule.

Fees

• Sign-up fee. New memberships are subject to a one-time $65 sign-up fee, also referred to as an administrative fee.
• Dues. Current rates are provided at enrollment and stated in your membership agreement.
• Late fee. On month-to-month memberships, payments have a five-day grace period. After the grace period, a $20 late fee is applied.

Renewal

Payment

Membership dues are billed through Gymdesk and processed by Authorize.net. Merchandise and other in-person purchases are processed through Square or Venmo. You authorize us to charge the payment method on file for recurring dues and any other amounts you agree to, and you are responsible for keeping that payment method current.

Failed payments

If a payment fails, we may retry it, and we may suspend access to classes until the account is current. You remain responsible for amounts that accrued while the account was unpaid.

Price changes

We may change month-to-month membership pricing. We will give at least 30 days' notice before a change takes effect, and you may cancel under Section 5 if you do not wish to continue at the new rate. Rates under a signed annual or two-year agreement are fixed for that term.

Cancellation, Freezes, and Refunds

Your rights under Florida law

PROTACTX LLC is registered with the Florida Department of Agriculture and Consumer Services as a health studio, Registration No. HS 15493. Florida law gives you specific rights that cannot be waived by agreement, and nothing in these Terms or in your membership agreement limits them:

Notice of intent to cancel must be given to us in writing. A notice of cancellation also automatically ends your obligation to any entity to which we have assigned or subrogated your contract.

If we are closed for a month or more, you are entitled to your choice of an extension of your contract or a pro-rated refund. If the closure is not our fault, the choice is ours. If you become disabled for at least three months during your membership term and a physician confirms the disability in writing, you are entitled to an extension of your agreement.

Cancelling a month-to-month membership

Cancellation requires 30 days' written notice. Send it by email to the address in Section 24 or deliver it in writing at the front desk. Your membership stays active and billable during the 30-day notice period, and you may keep training through the end of it.

Freezes

All membership types may be frozen for up to three months. Ask before you stop attending — an unused membership continues to bill.

Refunds

Beyond the rights described above, we provide refunds where a member becomes unable to train for reasons such as injury, pregnancy, or military deployment. Refunds in these circumstances are pro-rated for the unused portion of the term. We may ask for reasonable documentation.

Dues are otherwise non-refundable, including for classes you choose not to attend. The sign-up fee is non-refundable except where a refund is required by law.

Assumption of Risk and Waiver

Before participating, every student — or a parent or guardian on behalf of a minor — must sign our separate liability waiver and release. That document is a distinct agreement, and it governs the release of claims. These Terms do not replace it, restate it, or limit it. If any provision of these Terms conflicts with your signed waiver on a matter the waiver addresses, the signed waiver controls.

Health, Fitness, and Medical Matters

You are responsible for determining whether you or your child is physically able to participate. We recommend consulting a physician before beginning training, particularly if there is an existing injury or medical condition.

Our waiver invites you to disclose injuries, medical conditions, and physical limitations. Disclosure is voluntary, but our instructors can only make accommodations for what they know about, and we ask that you keep any information you share current. You agree to stop training and tell an instructor if you feel unwell or are injured.

Our instructors are martial arts and fitness professionals. They are not physicians, physical therapists, athletic trainers, or licensed healthcare providers, and nothing said in class is medical advice.

If a student is injured, we will provide reasonable first aid, contact emergency services where the situation warrants it, and contact the student's listed emergency contact as soon as practical. You are responsible for the cost of any medical treatment or emergency transport.

Conduct and Gym Rules

Training safely in close physical contact depends on everyone following the same rules. Our code of conduct sets out expected behavior, hygiene requirements, uniform and equipment standards, mat etiquette, and disciplinary procedures. The code of conduct is part of these Terms and is provided at enrollment.

We may suspend or terminate a membership for conduct that endangers or harasses others, for repeated rule violations, or for behavior that damages the training environment. Termination for conduct does not entitle you to a refund beyond the rights described in Section 5.

Minors and Supervision

Parents and guardians are responsible for their children before and after class, and for timely drop-off and pickup. Our instructors supervise students during scheduled class time only. We are not a childcare provider and do not provide supervision outside of class.

A parent or guardian is responsible for a minor's compliance with these Terms and the code of conduct, and for any damage the minor causes.

Rank and Promotion

We maintain criteria for belt promotion, and students are evaluated against them. Meeting the criteria does not entitle a student to promotion. Rank is awarded at the sole discretion of our instructors, who may withhold or defer a promotion for any reason, including conduct, attendance, maturity, or readiness.

Enrollment does not guarantee promotion, and there is no fixed timeline to any belt or rank. Paying dues or training for a period of time does not entitle a student to a promotion. Rank awarded by PROTACTX BJJ reflects our own evaluation, and we make no representation about how it will be recognized by any other school, federation, or organization.

Schedule, Closures, and Availability

Class schedules, instructors, and program offerings may change. We may close for holidays, weather, maintenance, or other circumstances. Reasonable schedule changes and closures do not reduce membership dues or entitle you to a refund or credit. We will give notice of changes where we can.

Homeschool Programs and Scholarships

Our homeschool programs accept Florida school choice scholarship funding through the Step Up For Students Personalized Education Program. Scholarship eligibility, award amounts, approved uses, and reimbursement timing are determined by the scholarship program and the State of Florida, not by us.

You are responsible for confirming your own eligibility and for following the scholarship program's procedures. If scholarship funds are denied, delayed, or reduced for any reason, you remain responsible for the balance owed on your account.

Photography, Video, and Recording

We photograph and record video in our facility for instruction and promotion. We obtain written consent before using a student's image, and consent for a student under 18 comes from a parent or guardian. Consent is optional and is not a condition of membership, and you may withdraw it at any time. Section 11 of our Privacy Policy describes how withdrawal works.

Members may not photograph or record other students without their permission, and may not record in restrooms or changing areas under any circumstance.

Merchandise

We sell PROTACTX-branded merchandise in person at the gym and through a third-party online store operated by another company. In-person purchases are processed through Square or Venmo and are governed by these Terms. Purchases made through the third-party online store are a transaction between you and that store, governed by its terms, its payment processing, and its return and shipping policies — not ours. See Section 21.

In-person merchandise may be exchanged for size or defect within a reasonable period, in original condition. Ask at the front desk.

Website Use and Intellectual Property

The content on protactxbjj.com — including text, images, video, logos, and the PROTACTX name and marks — belongs to PROTACTX LLC or its licensors. You may view and share it for personal, non-commercial purposes. You may not copy, reproduce, or use it commercially without our written permission.

You agree not to use the website to transmit unlawful, harassing, or infringing material; to attempt to gain unauthorized access to any system; to scrape or harvest data by automated means; or to interfere with the site's operation.

Third-party names and marks appearing on the site belong to their respective owners.

Reviews and Testimonials

Reviews displayed on our website are submitted by actual students or their parents through third-party review platforms. Individual results described in a review are that person's experience and are not a promise of what you will experience. Fitness, skill, and competition outcomes depend on factors we do not control, including your effort, consistency, and physical condition.

Disclaimers and Limitation of Liability

Our website is provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the site will be uninterrupted or error free.

Indemnification

You agree to indemnify and hold harmless PROTACTX LLC and its owners, instructors, employees, and agents from claims, damages, and reasonable attorneys' fees arising out of your violation of these Terms, your violation of any law, your infringement of another party's rights, or — if you enrolled a minor — the conduct of that minor.

Dispute Resolution and Arbitration

Please read this section carefully. It affects how disputes between us are resolved and includes a waiver of class actions.

Talk to us first

Most problems can be solved by a conversation. Before starting any formal proceeding, contact us at the address in Section 24 and describe the issue. Both sides agree to try in good faith to resolve it for 30 days.

Binding arbitration

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms, our website, or our programs will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in St. Johns County, Florida, or by remote hearing if you prefer. The arbitrator's decision may be entered as a judgment in any court with jurisdiction.

Small claims exception

Either of us may bring an individual claim in small claims court instead of arbitration, so long as it stays in that court and is not brought on behalf of a class.

Class action waiver

Your right to opt out

This section survives the end of your membership. If the class action waiver is found unenforceable as to a particular claim, that claim is severed and heard in court, and the remainder of this section still applies. Nothing in this section limits the cancellation and refund rights described in Section 5.

Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. For any dispute not subject to arbitration under Section 19, you and PROTACTX LLC agree to the exclusive jurisdiction and venue of the state and federal courts located in St. Johns County, Florida.

Third-Party Links and Services

Our website links to and embeds third-party services, including our class schedule, forms, booking tools, our online merchandise store, review platforms, maps, and social media. We do not control those services and are not responsible for their content, availability, pricing, fulfillment, or terms. Your use of them is governed by their own agreements.

Changes to These Terms

We may update these Terms. The revised version will be posted here with a new effective date. For material changes affecting current members, we will give notice by email or text at least 30 days before the change takes effect. Continuing to use the website or your membership after that date means you accept the updated Terms. If you do not accept them, you may cancel under Section 5.

General Provisions

Entire agreement. These Terms, our Privacy Policy, your signed waiver, your signed membership agreement, and the code of conduct are the entire agreement between us regarding our programs and website.

Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer your membership or these Terms. We may assign them in connection with a sale or reorganization of the business.

Headings. Section headings are for convenience and do not affect interpretation.

Contact Us

Questions about these Terms, cancellation notices, and arbitration opt-out notices: